Data Protection

ebb999 Privacy Policy

How your personal information is collected, stored, and kept secure — the complete ebb999 privacy policy is described in detail here.

Last Updated: January 2026  |  Effective Date: 1 January 2026

Introduction and Purpose

ebb999 ("we", "us", "platform") places the highest importance on the privacy and security of personal information belonging to users in Bangladesh. This privacy policy explains what kind of information we collect when you use the ebb999 website, app, or any other service, why we collect it, and how it is used.

By using our services you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team with any questions.

This policy is consistent with our Terms and Conditions and Responsible Gaming policy. Reading these three documents together will give you a complete picture of your relationship with the ebb999 platform.

What Information We Collect

ebb999 collects two types of information — what you provide directly and information generated automatically while you use the platform.

2.1 What You Provide Directly

  • Full name, date of birth, and national identity card details (for identity verification)
  • Email address and mobile number
  • Residential address
  • Payment details such as bKash, Nagad, Rocket, or Upay account information and bank account details
  • Your chosen username and password
  • Information you provide when contacting our support team

2.2 Automatically Collected Information

  • IP address, browser type and version, and operating system
  • Your device's unique identifier (Device ID)
  • Your browsing behaviour, page visit information, and session duration
  • Gaming history, betting patterns, and transaction records
  • Data collected through cookies and similar tracking technologies
We only collect information that is necessary to operate our services, ensure security, and meet legal obligations. We do not store any personal information that is not needed.

Purpose of Using Information

ebb999 uses the information it collects for the following purposes:

  • Account Management: To complete the registration, login, and account verification process.
  • Service Delivery: To provide gaming, betting, and financial transaction services without interruption.
  • Identity Verification: To complete the KYC process for anti-money laundering (AML) and fraud prevention.
  • Financial Transactions: To process deposits and withdrawals correctly and to keep a record of transactions.
  • Security: To detect and prevent unauthorised access, fraud, and other security threats.
  • Responsible Gaming: To monitor user gaming behaviour, identify problematic patterns, and provide support where needed.
  • Customer Support: To resolve your enquiries and complaints quickly and effectively.
  • Platform Improvement: To analyse user experience and improve the quality of our services.
  • Legal Compliance: To comply with applicable laws and regulations and to respond to legitimate requests from authorities.

Information Sharing and Third Parties

ebb999 does not sell your personal information. We may share information with third parties only in the following circumstances and under strict agreements:

4.1 Payment Processors

The minimum information required to complete financial transactions through bKash, Nagad, Rocket, Upay, and bank transfer services may be shared with the relevant payment service provider.

4.2 Technology and Service Partners

Game software providers, cybersecurity specialists, and IT service providers — who are contracted with us and are equally committed to protecting your privacy.

4.3 Legal Obligations

We may be required to disclose information when ordered by a competent court, in response to a legitimate request from a regulatory authority, or as part of a law enforcement investigation.

All our third-party partners are required to sign data protection agreements and their data protection practices are regularly reviewed.

Data Security Measures

ebb999 uses industry-standard security technology and practices to keep your personal information secure:

  • SSL Encryption (SSL/TLS): All data transmitted between your browser and our servers is sent in encrypted form.
  • Two-Factor Authentication (2FA): An additional verification layer is provided to prevent unauthorised access to your account.
  • Firewall and Intrusion Detection: Suspicious activity is detected and blocked in real time.
  • Database Encryption: Sensitive information stored in our database is kept in encrypted format.
  • Regular Security Audits: Our security measures are regularly reviewed by independent third parties.
  • Staff Training: Our staff receive regular training on data protection and are kept up to date on the latest security policies.

However, no data transmission over the internet or electronic storage is completely secure. We make every effort to ensure the highest level of protection, but absolute security cannot be guaranteed.

Cookie Policy

ebb999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve your experience.

6.1 Cookies We Use

  • Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
  • Functional Cookies: To save your preferred language, game settings, and other personalised experience preferences.
  • Analytics Cookies: To analyse user behaviour and improve our services — all data collected is fully anonymous.
  • Security Cookies: To detect suspicious activity and keep your account secure.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some core services to not work properly.

Data Retention Period

ebb999 retains your personal information in accordance with the following policy:

  • For as long as your account is active and then for the period required by legal obligations.
  • Financial transaction records are generally kept for a minimum of five years.
  • KYC documentation is retained in accordance with regulatory requirements.
  • Security logs and audit trails are generally kept for up to two years.
  • Even after an account is closed, some information may need to be retained for legal or regulatory reasons.

Once the retention period ends, we delete or anonymise your information in a secure manner.

Your Rights

As a user of ebb999, you have the following rights regarding your own personal information:

  • Right of Access: The right to know what information we hold about you and to receive a copy of that information.
  • Right to Rectification: The right to request correction of any errors or incomplete details in your information.
  • Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be possible where legal obligations exist.
  • Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
  • Right to Data Portability: The right to receive your information in a structured, machine-readable format.
  • Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact us at [email protected]. We will make every effort to respond to your request within 30 working days.

Children and Minors Privacy

ebb999 is an adult gaming platform. Our services are for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

International Data Transfers

Your personal information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

  • The destination country has adequate data protection laws in place.
  • The receiving party follows standards equivalent to this privacy policy.
  • All transfers are completed through encrypted channels.
  • Strict data processing agreements are in place with the receiving party.

Changes to the Privacy Policy

ebb999 may update this privacy policy from time to time. For any significant changes:

  • We will send a notice to your registered email address.
  • The "Last Updated" date at the top of this page will be changed.
  • For important changes, we will display a clear notice on the login page.

Continuing to use the platform after any changes means you agree to the updated policy. If you have objections, please contact our support team to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

After verifying your identity, we will process your request as quickly as possible. For data-related requests we will make every effort to respond within a maximum of 30 working days.

To learn more, see our Terms and Conditions, Responsible Gaming, and FAQ pages.