Frequently Asked Questions
All answers about ebb999 are here
From opening an account to withdrawing money — find detailed answers to the most common questions from ebb999 users on this page.
Welcome to ebb999. This FAQ page is created for players in Bangladesh so that all information about account registration, transactions with bKash and Nagad, bonus terms, game rules and responsible gaming can be found in one place. If your question is not answered here, contact our 24/7 live chat support team — we are always ready to help.
Account and Registration
To open an account at ebb999 you need an active mobile number, a valid email address and your full name. Provide accurate information during registration, as identity verification is required at the time of withdrawal. Anyone under 21 years of age cannot open an account.
No. According to ebb999 policy, only one account is allowed per person. Creating multiple accounts may result in all accounts being suspended and any accumulated bonuses being cancelled. If you have trouble logging in, contact us via live chat instead of opening a new account.
Go to the ebb999 login page and click the "Forgot password?" option. An OTP will be sent to your registered mobile number or email. Once verified, you can set a new password. If you have trouble, get help from our 24/7 live chat.
Account verification is usually completed within a few hours. A copy of your national ID card or passport may be required at the time of your first significant withdrawal. Submitting accurate and clear documents speeds up the process. Contact the support team for any questions during verification.
ebb999 is fully mobile-friendly. You can visit ebb999.cam from any smartphone browser and log in the same way. The site automatically adjusts to fit mobile screens, so you get a convenient experience without downloading a separate app.
Deposits and Withdrawals
Deposits made with bKash are added to your ebb999 account within just a few minutes. Complete the transaction by entering the amount and bKash number on the deposit page. The minimum deposit amount is ৳300. There are no extra fees.
Yes, withdrawals from ebb999 can be made using both Nagad and Rocket. Withdrawals are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. Use the correct mobile number and it must be registered to your account.
Bank transfer withdrawals also take between 10 and 45 minutes. Major banks in Bangladesh are supported, including Dutch-Bangla, City Bank, BRAC Bank, Islami Bank and Sonali Bank. Minimum deposit and withdrawal amounts are ৳300 and ৳500 respectively.
Common reasons for withdrawal delays include incomplete account verification, unmet bonus wagering requirements, or heavy banking system traffic. If more than 45 minutes have passed, contact live chat with your transaction reference number.
Yes, Upay is one of the accepted payment methods at ebb999. Just like bKash and Nagad, Upay can be used for both deposits and withdrawals. The process is the same — a minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply.
Games and Rules
At ebb999, BPL along with T20, IPL and other cricket matches have various markets including match winner, toss, highest run-scorer and over/under. Bets can be placed before the match starts or during live play. Visit the cricket page to see the list of active matches and markets.
RTP is the theoretical rate at which a game returns a percentage of players' total bets as winnings over the long term. Each game has its own RTP set by the game provider. ebb999 features games from industry-standard providers including Pragmatic Play, PG Soft and JILI, which are independently audited.
The ebb999 live casino features tables from Evolution Gaming and Ezugi where Asian dealers are available and in some cases Bengali or Hindi-speaking dealers may also be found. The interface is fully in Bengali — live roulette, blackjack, baccarat and Teen Patti are available.
In ebb999 fishing games (including JILI's Mega Fishing, Jackpot Fishing and others) players hunt fish using virtual cannons. Each fish has a different value — larger and special fish give higher rewards. Bonus rounds and jackpot features offer additional winning opportunities.
Yes, nearly all games at ebb999 are built with HTML5 technology and run smoothly on both Android and iOS devices. For the best experience, maintain a stable internet connection and keep your browser updated. Live games require a bit more bandwidth.
ebb999 only uses software from recognised and regularly audited game providers. These providers' random number generators (RNG) are tested by third-party organisations. Results are completely random and impartial — no manipulation is possible.
Bonuses and Promotions
On your first deposit, ebb999 gives you a 200% bonus of up to ৳15,000. For example, if you deposit ৳1,000 you receive a ৳2,000 bonus, making your total balance ৳3,000. A 15x wagering requirement must be met before the bonus can be withdrawn.
A 15x wagering requirement means you must place bets equal to the bonus amount multiplied by 15 before becoming eligible to withdraw. For example, if you receive a ৳2,000 bonus you must place a total of ৳30,000 in bets. The wagering contribution rate may vary across different games.
ebb999 has five VIP levels — Bronze, Silver, Gold, Platinum and Diamond. Play regularly to move up to higher levels and enjoy weekly cashback: up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond.
Bonuses can be used on most games, however the wagering contribution rate may differ for live casino and cricket betting. Read the detailed terms and conditions of the promotion before claiming a bonus. Ask in live chat for more details.
ebb999 regularly offers reload bonuses and special offers during Eid, BPL and cricket season. To stay updated on these offers, check the promotions page on the site or receive notifications to your registered email. You can also find out about current offers through live chat.
Security and Responsible Gaming
Yes. ebb999 uses SSL encryption to keep all data secure. Your personal and financial information is not shared with any third party. You can read more on our privacy policy page.
No. ebb999 is for people aged 21 and above only. Age is verified when opening an account and the necessary identification is requested during verification. Gambling by minors is prohibited in Bangladesh.
Yes. Under ebb999's responsible gaming policy, you can request a temporary break (cooling-off period) or self-exclusion. Activate this by contacting us via live chat or by emailing [email protected]. More details are available on the responsible gaming page.
Yes, you can set a daily, weekly or monthly deposit limit. This is an important tool for responsible gaming. Contact the support team via live chat to set a limit — changes may take up to 24 hours to take effect.
If you feel that gaming is having a negative impact on your life, visit ebb999's responsible gaming page and contact a nearby mental health service. The ebb999 support team is available 24/7 to help you pause or close your account.
Still have questions?
Contact support — our team is available 24/7 to help in Bengali.
Email: [email protected] • We always reply in Bengali